Shipping policy
Last updated: August 11, 2025
Thank you for shopping with GiftWharf. We’re committed to delivering your order as quickly and smoothly as possible.
Order Processing Time
- Non-personalized items: Typically dispatched within 2–5 business days.
- Personalized items: Made to order; usually 3–7 business days before shipping (complex/high-demand designs may take longer).
- Orders are processed Monday–Friday (excluding public holidays). Orders placed after 12:00 may be processed the next business day.
Shipping Times & Delivery Estimates
- United States: 5–12 business days
- United Kingdom: 5–12 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Europe: 5–15 business days
- Rest of the World: 10–20 business days
Note: Estimates may be affected by customs, carrier delays, weather, or peak seasons.
Multiple Item Orders
Your order may ship in separate parcels from different partner facilities. Each shipment will have its own tracking number.
Shipping Costs
Calculated at checkout based on destination and weight. We occasionally offer free-shipping promotions on selected products or order values.
Tracking Your Order
You’ll receive tracking details by email once an item ships. Please allow 24–48 hours for tracking to update.
Customs, Duties & Taxes
International orders may incur customs fees, import duties, or taxes. These charges are the customer’s responsibility. GiftWharf is not responsible for customs-related delays.
Delays & Exceptions
- Severe weather
- Customs processing
- Carrier disruptions or strikes
- Seasonal surges
If your order is late, contact us at contact@giftwharf.com with your order number.
Incorrect Shipping Address
Please verify your address at checkout. We aren’t responsible for deliveries to addresses submitted incorrectly by the customer.
Contact Us
Email: contact@giftwharf.com