Welcome to GiftWharf’s FAQ page! Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you still need help, feel free to contact us — we’re happy to assist!

📦 Orders & Products

What kind of products do you sell?

GiftWharf offers a wide variety of print-on-demand products, including t-shirts, hoodies, mugs, tumblers, sweatshirts, message cards, and more. Each item is custom-made just for you!

How do I place an order?

Simply browse our collections, select your favorite item, customize it (if applicable), and add it to your cart. Once you're ready, head to checkout to complete your order.

Can I change or cancel my order after placing it?

Because our items are made to order, we begin processing right away. If you need to make changes, please contact us within 2 hours of placing your order. After that, we can’t guarantee changes or cancellations.

🚚 Shipping & Delivery

How long does shipping take?

Most orders are produced within 2–5 business days. Shipping times vary by location:
- U.S.: 3–7 business days
- International: 7–21 business days

Do you ship internationally?

Yes, we ship worldwide! Please note that international shipping times may vary depending on your location and customs processing.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package on our Order Tracking page.

🎁 Product Quality & Customization

What printing method do you use?

We use high-quality direct-to-garment (DTG) and sublimation printing, depending on the product. This ensures vibrant colors and lasting durability.

Are your products customizable?

Yes! Many of our items can be personalized with names, dates, or custom messages. Be sure to check each product page for customization options.

What sizes are available for apparel?

Our apparel typically ranges from XS to 5XL, depending on the style. Check the sizing chart on each product page for specific measurements.

💬 Returns & Customer Service

What is your return policy?

Since all items are custom made, we do not offer returns or exchanges for buyer’s remorse or incorrect sizing. However, if your item arrives damaged or defective, we’ll gladly replace it—just contact us within 7 days of delivery with a photo.

What if I received the wrong item or a defective product?

We're so sorry! Please email us at contact@giftwharf.com with your order number and a photo of the issue. We'll fix it ASAP.

💡 Other Questions

Can I buy in bulk or for events?

Absolutely! We’d love to help with your group orders or event gifts. Contact us directly at contact@giftwharf.com to discuss your needs.

How can I contact customer support?

You can reach us through our Contact Page or email us at contact@giftwharf.com. We typically respond within 24 hours.

Still have questions? We’re here to help — thank you for shopping with GiftWharf, where every gift is made with love❤️.